Quality of Care
What Do Your Patients Say About You?
Vanderbilt-Ingram Cancer Center is committed to continually improving the care and experience that we offer our patients and families. We contract with a national company called Professional Research Consultants (PRC) to conduct regular patient satisfaction surveys. We monitor our progress toward a number of goals, including having virtually all of our patients rate our quality of care as “excellent” and indicating they would recommend us to their family, friends, co-workers and neighbors.
Overall Quality of Care
The table below shows the percentage of our patients who rank the care they received as “excellent.” The percentile ranking indicates how we performed on this question in comparison with other hospitals across the country in the PRC database. For instance, a percentile ranking of 98.1 indicates that we did as well or better than 98.1 percent of those hospitals in the survey.
| Apr-June 2006 | Jul-Sep 2006 | Oct-Dec 2006 | Jan-Mar 2007 | Apr-June 2007 | |
|---|---|---|---|---|---|
| % Excellent | 70.3% | 68.4% | 75% | 76.3% | 72.2% |
| Percentile ranking | 95.2 | 90.2 | 99.5 | 99.5 | 98.1 |
Likelihood to Recommend
This table shows the percentage of our patients who said the likelihood that they would recommend us to others was “excellent.” The “percentile ranking” indicates how well we performed on this question in comparison to other hospitals across the country.
| Apr-June 2006 | Jul-Sep 2006 | Oct-Dec 2006 | Jan-Mar 2007 | Apr-June 2007 | |
|---|---|---|---|---|---|
| % Excellent | 78.4% | 81.6% | 75.7% | 86.8% | 86.1% |
| Percentile ranking | 100 | 100 | 98.6 | 100 | 100 |
